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avatar for Penny Neferis

Penny Neferis

JetBlue Airways
Director of Business Continuity & Emergency Response
Penny Neferis is the Director of Business Continuity & Emergency Response at JetBlue Airways. Penny joined JetBlue in July 1999 and played a key role on the JetBlue startup team. Penny founded the Care and Emergency Response department for the New York-based JetBlue Airways and served as its first Director, developing and implementing the company’s emergency response plans, training, procedures, command centers and exercises. She leads JetBlue’s Business Continuity, Disaster Recovery and Emergency Response programs including the development, review, testing, maintenance and auditing of business continuity and disaster recovery plans.  She leads a team of professionals to ensure JetBlue is prepared to meet business interruption events.  Most recently, Penny has been asked to lead the System Operations Safety Management System program development, implementation and management.


Penny served as the Chair of the IATA Emergency Response Planners Task Force. She is a member of the Contingency Planning Exchange (CPE), Association of Contingency Planners (ACP), and Northeast Disaster Recovery Information X-change (NEDRIX). She is a certified Associate Business Continuity Planner from the Disaster Recovery International Institute.  Penny is also a lecturer for MIT’s Crisis Management and Business Continuity course.

A native of New York, Penny holds a Bachelor of Science degree with a dual major in Aeronautics and Management from Dowling College in Oakdale, NY.   She lives with her husband, two sons and two dogs in Oyster Bay, NY.